We're serious about keeping your info safe and respecting your privacy. Here's the honest breakdown of what we collect and why.
Last updated: October 23, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Jade Flare Citadel Hotel, we think you deserve to know exactly what happens with your personal details when you stay with us or even just browse our site.
This policy covers everything from booking a room to signing up for spa appointments or joining our loyalty program. We've tried to keep the legal jargon to a minimum and just tell it like it is.
By using our website or services, you're agreeing to what's outlined here. If something doesn't sit right with you, we'd honestly rather you reach out and ask us about it before proceeding.
When you book a room or use our services, we'll ask for stuff like:
When you're browsing our site, we automatically pick up some technical details:
Sometimes we get details from booking platforms, travel agencies, or corporate accounts if you've booked through them. We also use analytics services to understand how folks interact with our site.
We're not collecting your info just for fun. Here's what we actually do with it:
Processing your reservations, sending confirmations, and managing your stay from check-in to check-out.
Handling transactions securely, processing refunds, and keeping financial records for accounting purposes.
Sending booking confirmations, updates about your stay, responding to inquiries, and sharing important info.
Analyzing trends, understanding what guests love (or don't), and making our hotel experience better.
Sending promotional offers and newsletters (only if you've opted in - we won't spam you otherwise).
Meeting regulatory requirements, handling disputes, and protecting our rights and yours.
We're not in the business of selling your data - that's just not our style. But there are some situations where we need to share information:
We work with trusted partners who help us run the hotel - payment processors, booking systems, email services, and cloud storage providers. These folks only get access to what they need to do their job, and they're contractually obligated to keep your data safe.
If you book through a travel agency or corporate account, we'll share relevant details with them. We might also work with local tour operators or transportation services if you've requested those services through us.
Sometimes we're legally required to share info with government authorities, law enforcement, or regulatory bodies. We'll only do this when we have to - not just on a whim.
If we ever merge with another company or get acquired (hey, you never know), your data might be transferred as part of that deal. We'd make sure the new owners respect this privacy policy though.
Yeah, we use cookies - but not the edible kind (though our restaurant has plenty of those). These are small files that help our website remember you and work properly.
You can manage cookie preferences through your browser settings. Just keep in mind that blocking certain cookies might make some features not work as well.
We also use analytics tools like Google Analytics to understand site traffic and user behavior. These services have their own privacy policies that you might wanna check out.
Your data belongs to you, and you've got rights. Here's what you can do:
Request a copy of all the personal information we have about you. We'll send it over in a readable format.
If something's wrong or outdated, let us know and we'll fix it ASAP.
Ask us to delete your information (though we might need to keep some stuff for legal reasons).
Unsubscribe from promotional emails anytime. There's an unsubscribe link in every marketing email we send.
Get your data in a format you can take to another service provider.
Tell us to stop processing your data for certain purposes like direct marketing.
To exercise any of these rights, just shoot us an email at reservations@jadeflarecitadel.info or give us a call at (416) 555-8847. We'll get back to you within 30 days.
We take security pretty seriously around here. Your data's protected with industry-standard security measures:
Important: While we do everything we can to protect your data, no system's 100% secure. If we ever experience a data breach that affects you, we'll let you know right away and tell you what steps to take.
We're based in Toronto, Canada, but sometimes your data might travel internationally - especially if we're using cloud services or working with international partners.
Canada's got solid privacy laws (thanks, PIPEDA!), but if your data goes somewhere else, we make sure:
If you're visiting us from the EU, EEA, or UK, we comply with GDPR requirements for international data transfers. We use standard contractual clauses approved by the European Commission.
Our services aren't directed at kids under 16, and we don't knowingly collect their personal information without parental consent.
If you're booking for a family with children, we'll ask for their ages and any special needs, but this is collected through the adult making the reservation.
If we somehow find out we've collected data from a child without proper consent, we'll delete it promptly. Parents or guardians who believe we might have info about their child can contact us at reservations@jadeflarecitadel.info.